Frequently Asked Questions

To change your reservation with PickUpRide, you can call our Customer Service Team at (833) 966-2333 or Text Us at (323) 900-5061. You may also chat with us from our website at. They will assist you in making the necessary changes to your booking. Please keep in mind that changes to your drop-off or pick-up location may result in additional fees.

If your flight is delayed, it is recommended to notify PickUpRide as soon as possible or at least three hours in advance to update your reservation. Also, if you have a different flight from the one we have on file, you need to let us know so we can update it. You may call us at (833) 966-2333, text us at (323) 900-5061, or chat with us from our website at www.pickupride.com.

Our customer service can assist you in adjusting your pick-up time accordingly. In case your flight arrives earlier than expected, it is best to contact our customer service to check if an earlier pick-up can be arranged based on availability.

Yes, you can cancel your reservation with PickUpRide. However, cancellation policies may apply, and fees might be incurred depending on the timing of your cancellation. We will process your refund if you cancel 12 hours before your pick-up time. Please note that there will be

Booking Fee: All Reservation will be charged $5 NONREFUNDABLE booking fee.

Bank Fee: All Reservation will be charged 4% NONREFUNDABLE bank fee.

These fees cover the bank transaction fees and are non-refundable; we don’t have control over them. If the cancellation is within 12 hours of your scheduled pick-up time, there will be NO REFUND. It’s advisable to contact our customer service for more details regarding cancellations and associated fees. Call Us at (833) 966-2333 or Text Us at (323) 900-5061. You may also chat with us from our website at www.pickupride.com.

A: We understand that sometimes a reservation may need to be changed for reasons outside of your control. Reservations affected by airline delays or cancellations may qualify for a refund if another reservation is made and you supply proof of receipt. Failure to contact PickUpRide with delay or flight cancellation information is considered reservation abandonment and may result in forfeiture of fare.

Step 1: Once you land, please text your driver to let them know you’ve arrived.

You can also contact us at:

📱 Text: (323) 900-5061

💬 WhatsApp: (626) 747-2482 

Step 2: After collecting your luggage, head to the Lower/Arrival Level and walk toward the middle island in front of your terminal, marked by white “Passenger Pickup” signs.

Important: Before walking outside, send us a message saying:

“I am starting to walk outside”

This allows us to dispatch your driver to the curb.

Once you are standing at a pillar, send us another message like this:

“Ready to go + Pillar #7G”

(Examples: 1G, 2Q, 4D, 5G, 6G, 7G)

Step 3: Our drivers are positioned within one mile and will move in once we confirm you’re at your pickup location. Just keep us updated—your driver will be there shortly.

Step 4: Relax and enjoy the ride. We’ll be with you until you arrive at your destination.

Step 5: Welcome home—and thank you for riding with PickUpRide!

If you have any questions, feel free to reach out. We’re here to help!

Yes, there is an additional fee of $20 for adding a child seat to your reservation. When you select the child seat option during the booking process, this fee will be automatically added to your quoted rate.

If you need an infant seat, please contact our support team ahead of time to check availability. We have a limited number of infant or rear seats available. Please note that child seats cost an additional $20. You are also welcome to bring your own car seat at no extra charge. Check the child seat policy so you will be guided accordingly.

Remove title : Commonly Asked Questions (since we already have a header above that says Frequently asked questions.)

Unfortunately, we cannot offer a refund if you accidentally choose the wrong child seat during the reservation process. It is important to carefully select the correct seat type when making your reservation to ensure your child’s safety and to avoid any additional fees. If you have any concerns or questions regarding the selection of the right child seat, please reach out to our support team for assistance. Call Us at (833) 966-2333 or Text Us at (323) 900-5061. You may also chat with us from our website at www.pickupride.com.

Yes, you can add an additional stop for only $20, provided that it is on the way to your drop-off location. If the extra stop is not enroute, the additional cost may range from $20-$99. When at a stopover, please keep time at a minimum otherwise it will incur additional fees.

Yes, you can at no cost.

A: Yes, our drivers help with luggage as a courtesy, but for oversized luggage, we require a fee of $20 as a thank-you to the drivers. Passengers MUST assist them when they have oversized bags.

PickUpRide pickup at in front of curbside terminals.

we pickup curbside free of charges.

No, we do not pick up LAX-it.

Wait times can be between 40 to 60 minutes if we don’t receive timely updates about your status. Although our drivers are stationed just outside LAX, getting into the terminals can be heavily delayed due to airport traffic. To minimize your wait, please update your driver or our support team once you’re almost done collecting your luggage. That’s the best time for us to alert your driver to head inside.

For international arrivals, please notify us once you’ve cleared immigration, collected your bags, and are on your way out of the terminal.

Yes, we can arrange an inside-the-terminal pickup for an additional $45. This covers the driver’s time and airport parking charges. Please note, the longer the driver has to wait inside, the more the actual cost may increase. The $45 fee is non-refundable regardless of circumstances. 

By default, all airport pickups are curbside, which is free of charge.

For Meet & Greet pickups, the driver will meet the passenger at the Baggage Claim Area, holding a sign with our company name, “PICKUPRIDE” for easy identification.