How Our Airport Service Works

Unlike other airport and hotel transfers that only do pick-ups and drop-offs at predetermined times and locations, PickUpRide offers more personalized service. You choose where we pick you up—your home, hotel, office, or convention center—and the exact time for your pickup.

Upon arriving at the airport, please send a text or reply to the driver indicating that you have landed. This will inform the driver of your arrival. Call Us at (833) 966-2333 or Text Us at (323) 900-5061. You may also chat with us from our website at www.pickupride.com.

To schedule your private service with PickUpRide, simply fill out the form on our Book Now page and specify the type of service you need and your desired pick-up date, time, and location.

Are you traveling with a group? If so, you have the option to request additional pick-up stops as needed. Please inform us of your drop-off location, the total number of passengers, and the number of pieces of luggage you have. You will then be asked to choose the type of van you prefer, indicate if you require a child seat, add any extra stops, specify any desired wait time, and include an airport meet and greet. Additionally, please let us know if you require an accessible vehicle. Please note that any additional fees will be applied to the final amount.

About Los Angeles International Airport (LAX)

LAX is located in the Westchester neighborhood, 18 miles southwest of downtown Los Angeles. It is the primary international airport that serves the Los Angeles metropolitan area. LAX is the third busiest airport in the world, with dozens of passenger and cargo airlines flying in and out each day and over 700,000 takeoffs and landings each year.

Frequently Asked Questions About PickUpRide Airport Service

Q: How can I change my reservation?

A: To change your reservation with PickUpRide, you can call our Customer Service Team at (833) 966-2333 or Text Us at (323) 900-5061. You may also chat with us from our website at. They will assist you in making the necessary changes to your booking. Please keep in mind that changes to your drop-off or pick-up location may result in additional fees.

Q: What should I do if my flight is delayed or arrives earlier than expected?

A: If your flight is delayed, it is recommended to notify PickUpRide as soon as possible or at least three hours in advance to update your reservation. Also, if you have a different flight from the one we have on file, you need to let us know so we can update it. You may call us at (833) 966-2333, text us at (323) 900-5061, or chat with us from our website at www.pickupride.com.

Our customer service can assist you in adjusting your pick-up time accordingly. In case your flight arrives earlier than expected, it is best to contact our customer service to check if an earlier pick-up can be arranged based on availability.

Q: Can I cancel my reservation if I need to change my plans?

A: Yes, you can cancel your reservation with PickUpRide. However, cancellation policies may apply, and fees might be incurred depending on the timing of your cancellation. We will process your refund if you cancel 12 hours before your pick-up time. Please note that there will be
Booking Fee: All Reservation will be charged $5 NONREFUNDABLE booking fee.
Bank Fee: All Reservation will be charged 4% NONREFUNDABLE bank fee.

These fees cover the bank transaction fees and are non-refundable; we don’t have control over them. If the cancellation is within 12 hours of your scheduled pick-up time, there will be NO REFUND. It’s advisable to contact our customer service for more details regarding cancellations and associated fees. Call Us at (833) 966-2333 or Text Us at (323) 900-5061. You may also chat with us from our website at www.pickupride.com.

Q: What happens if my flight gets delayed or canceled?

A: We understand that sometimes a reservation may need to be changed for reasons outside of your control. Reservations affected by airline delays or cancellations may qualify for a refund if another reservation is made and you supply proof of receipt. Failure to contact PickUpRide with delay or flight cancellation information is considered reservation abandonment and may result in forfeiture of fare.

Q: What is my Airport Pick Up Instructions?

Step 1: Once you land, please text your driver to let them know you’ve arrived.
You can also contact us at:
Text: (323) 900-5061
WhatsApp: (626) 747-2482

Step 2: After collecting your luggage, head to the Lower/Arrival Level and walk toward the middle island in front of your terminal, marked by white “Passenger Pickup” signs.
Important: Before walking outside, send us a message saying:
“I am starting to walk outside”
This allows us to dispatch your driver to the curb.
Once you are standing at a pillar, send us another message like this:
“Ready to go + Pillar #7G”
(Examples: 1G, 2Q, 4D, 5G, 6G, 7G)

Step 3: Our drivers are positioned within one mile and will move in once we confirm you’re at your pickup location. Just keep us updated—your driver will be there shortly.

Step 4: Relax and enjoy the ride. We’ll be with you until you arrive at your destination.

Step 5: Welcome home—and thank you for riding with PickUpRide!
If you have any questions, feel free to reach out. We’re here to help!

Q: Is there an additional fee for adding a child seat to my private van reservation?

A: Yes, there is an additional fee of $20 for adding a child seat to your reservation. When you select the child seat option during the booking process, this fee will be automatically added to your quoted rate.

Q: What should I do if I need an infant seat instead of a standard child seat?

A: If you need an infant seat, please contact our support team ahead of time to check availability. We have a limited number of infant or rear seats available. Please note that child seats cost an additional $20. You are also welcome to bring your own car seat at no extra charge. Check the child seat policy so you will be guided accordingly.

Remove title : Commonly Asked Questions (since we already have a header above that says Frequently asked questions.)

Q: Can I get a refund if I accidentally choose the wrong child seat during the reservation process?

A: Unfortunately, we cannot offer a refund if you accidentally choose the wrong child seat during the reservation process. It is important to carefully select the correct seat type when making your reservation to ensure your child’s safety and to avoid any additional fees. If you have any concerns or questions regarding the selection of the right child seat, please reach out to our support team for assistance. Call Us at (833) 966-2333 or Text Us at (323) 900-5061. You may also chat with us from our website at www.pickupride.com.

Commonly Asked Questions:

Q: Are stopovers allowed?

A: Yes, you can add an additional stop for only $20, provided that it is on the way to your drop-off location. If the extra stop is not enroute, the additional cost may range from $20-$99. When at a stopover, please keep time at a minimum otherwise it will incur additional fees.

Q: Can I bring my own child seat?

A: Yes, you can at no cost.

Q: Do your drivers help with luggage?

A: Yes, our drivers help with luggage as a courtesy, but for oversized luggage, we require a fee of $20 as a thank-you to the drivers. Passengers MUST assist them when they have oversized bags.

Q: Where do PickUpRide pickup at airport?
A: PickUpRide pickup at in front of curbside terminals.

Q: Do you charge curbside pickup?
A: we pickup curbside free of charges.

Q: Do you pick up LAX-it lot?
A: No, we do not pick up LAX-it.

Q: How long will I be waiting at the curb for the driver to pick me up?

A: Wait times can be between 40 to 60 minutes if we don’t receive timely updates about your status. Although our drivers are stationed just outside LAX, getting into the terminals can be heavily delayed due to airport traffic. To minimize your wait, please update your driver or our support team once you’re almost done collecting your luggage. That’s the best time for us to alert your driver to head inside.

For international arrivals, please notify us once you’ve cleared immigration, collected your bags, and are on your way out of the terminal.

MEET & GREET | Fee Starts at $45

Q: Can you pick me up inside the airport instead of at the curb?

A: Yes, we can arrange an inside-the-terminal pickup for an additional $45. This covers the driver’s time and airport parking charges. Please note, the longer the driver has to wait inside, the more the actual cost may increase. The $45 fee is non-refundable regardless of circumstances. 

By default, all airport pickups are curbside, which is free of charge.

Q: Where will the driver meet the passenger if I request a Meet & Greet service?

A: For Meet & Greet pickups, the driver will meet the passenger at the Baggage Claim Area, holding a sign with our company name, “PICKUPRIDE” for easy identification.