PickUpRide Cancellation & Refund Policy

Last Updated: October 17, 2026

1. Cancellation Policy

Customers may cancel a PickUpRide reservation at any time through our website, mobile website, official mobile app, or by calling +1 (833) 966-2333.

• Cancellations made 12 hours or more before the scheduled pickup time: Customers are eligible for a refund of the fare paid, excluding the nonrefundable booking fee and bank fee.

• Cancellations made less than 12 hours before the scheduled pickup time: No refund will be provided.

• Reservations made less than 12 hours before pickup: These reservations are nonrefundable if canceled. Service availability and timely pickup cannot be guaranteed for short-notice bookings.

• Reservation abandonment: No refund will be provided if the customer fails to appear at the designated pickup location and cannot be reached using the day-of-travel contact number provided.

2. Nonrefundable Fees

All reservations are subject to the following nonrefundable fees:

• Booking Fee: $5 per reservation.

• Bank Fee: 4% per reservation.

These fees are nonrefundable, including when a reservation is canceled within the eligible refund period.

3. Changes to Reservations

Customers who need to change their pickup time, pickup location, drop-off location, or other reservation details should contact PickUpRide as soon as possible.

Changes to pickup or drop-off locations may result in additional charges or a revised fare.

Reservations canceled or changed less than 12 hours before the scheduled pickup time are not eligible for a refund. All changes are subject to availability and confirmation by PickUpRide.

4. Short-Notice Reservations

Short-notice reservations are bookings made less than 12 hours before the requested pickup time.

Availability and timely service cannot be guaranteed for these reservations. All short-notice bookings are nonrefundable if canceled, including cancellations made after the reservation has been confirmed.

5. Pickup Window and Customer Responsibilities

PickUpRide vehicles arrive within the designated 15-minute pickup window selected or confirmed at the time of booking.

Customers must be ready and waiting at the designated pickup location at the beginning of the pickup window and remain available throughout the full window.

Customers must provide a valid day-of-travel phone number so the driver can contact them if assistance is needed. Failure to be available, provide accurate contact information, or respond to the driver may prevent service from being completed and may result in forfeiture of the fare.

6. Reservation Abandonment

Reservation abandonment occurs when the driver cannot locate the customer at the designated pickup location and cannot reach the customer using the day-of-travel contact number provided within a reasonable period.

In the event of reservation abandonment, the reservation is considered forfeited, and no refund will be provided.

7. Refund Processing

Eligible refunds cover the fare paid, excluding the nonrefundable booking fee and bank fee.

Refund processing times may vary depending on the original payment method and financial institution.

To request a cancellation or inquire about a refund, contact PickUpRide at +1 (833) 966-2333.

8. Contact Information

PickUpRide
Phone: +1 (833) 966-2333
Website: www.PickUpRide.com

By completing a reservation, customers acknowledge and agree to the cancellation and refund terms outlined above.